The act of communicating involves at least two people, the sender of a message and the receiver of a message. People communicate through words, behaviors, gestures, facial expressions, pictures, and signs. Communication is an essential tool in supervision. It is important for the frontline supervisor to know how to effectively communicate with their staff as well as other people within and outside their Agencies.
Direct support professionals, case managers, nursing assistants, health aides
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.
National Alliance for Direct Support Professionals
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This program is accredited by the National Alliance for Direct Support Professionals (NADSP.ORG) and can be utilized for NADSP certification in the fifteen competency-based certification areas. NADSP accreditation assures upon successful completion of specified hours, that participant is eligible for national credentialing. The effective date for this accreditation is 03/01/2015 to 02/28/2017. Providers’ Council maintains responsibility for the program and adheres to sponsorship guidelines for awarding NADSP certification credit hours.
Certifier Name: Sheree Graves
Certifier Title: Director of Continuing Education