Good communication between you and your coworkers and your boss ensures that you have access to information you need to do your job well. It promotes consistency: It keeps everyone on the same page when it comes to procedures and work rules. It also ensures better quality: When everyone is communicating, mistakes and errors are avoided and standards are met. It ensures greater safety: Your supervisor explains safety hazards and precautions; and you can alert coworkers to hazards. It helps the business: Good communication with customers helps increase customer satisfaction, which is essential for keeping the organization competitive and profitable.
The objective of this training session is to teach you the basics of effective communication in the workplace. At the end of the training session, you will be able to identify the benefits of effective communication; recognize obstacles to effective communication; enhance your communication skill; and communicate more effectively on the job.